Last updated: 01.04.2025
This Payment and Refund Policy outlines the payment terms and conditions for subscription-based services provided by ZENTRY INTERNATIONAL LIMITED (reg.no. 15839067, Henleaze House Business Centre 13 Harbury Road, Henleaze, Bristol, England, BS9 4PN) (“Company,” “we,” “us”). By purchasing a subscription to our services on https://zenskillset.com, you agree to abide by this policy.
1. Subscription Fees and Pricing
1.1 Our services operate on a subscription-based model. Users must select and purchase a subscription plan to access courses and lessons. The available subscription plans, pricing, and features are detailed on our Website.
1.2 We reserve the right to modify subscription prices and available services. If changes occur, we will provide a prior notice of at least 1 month to affected users. Changes will take effect at the beginning of the next billing cycle after the notice period ends.
1.3 All prices are listed in the applicable currency and may be subject to taxes or additional fees, depending on your location and applicable regulations.
2. Payment Process
2.1 Payments for subscription plans must be made in full before accessing the services. The first subscription fee is collected at the time of subscription.
2.2 Subscription fees are automatically charged on a recurring basis (e.g., monthly) based on the selected plan unless canceled by the user before the next billing cycle. For detailed information on recurring payments, please refer to our Recurring Payments Policy.
2.3 All payments are securely processed through third-party payment providers. We do not store or process payment details directly.
2.4 If a payment fails due to insufficient funds, an expired card, or any other issue, we will notify the user. Access to services may be suspended until the outstanding payment is successfully processed. For more details on failed payments, please see our Recurring Payments Policy.
3. Subscription Cancellation
3.1 Users may cancel their subscription at any time through their account settings.
3.2 Upon cancellation, the subscription will remain active until the end of the current billing period. The cancellation will take effect 14 days after the request is submitted, meaning that users will retain access during this period.
3.3 Users will not be charged for future billing periods after cancellation.
3.4 Canceling a subscription does not entitle users to a refund of previously paid fees except under the conditions outlined in the refund policy.
3.5 For specific details regarding cancellation of recurring payments, please refer to our Recurring Payments Policy.
4. Refund Policy
4.1 Subscription fees are generally non-refundable. We do not provide refunds or credits for unused portions of a subscription period.
4.2 In rare cases, refunds may be issued if a user experiences continuous, verifiable technical issues preventing access to the website and services, and the issue is determined to be caused by the Company.
4.3 To request a refund under section 4.2, users must contact customer support at info@zenskillset.com within 7 days of experiencing the issue, providing detailed information and any necessary proof of the problem.
4.4 If a refund is approved, it will be processed within 14 business days via the original payment method.
4.5 Refunds will not be issued for reasons such as lack of usage, accidental purchases, dissatisfaction with course content, or failure to cancel before a billing cycle renews.
5. Billing Disputes
5.1 If you believe you have been incorrectly charged, you must notify us within 30 days of the charge appearing on your billing statement.
5.2 We will review the dispute and, if necessary, provide a resolution within a reasonable timeframe. Any chargeback or reversal of payment without valid cause may result in suspension of account access.
5.3 For specific details regarding billing inquiries related to recurring payments, please refer to our Recurring Payments Policy.
6. Changes to this Policy
6.1 We reserve the right to modify this Payment and Refund Policy at any time. Any changes will be communicated via email or posted on the Website with a 30-day notice before taking effect.
7. Contact Information
If you have any questions regarding this Payment and Refund Policy, please contact us:
Email: info@zenskillset.com
Phone: +447520602770
Mail: Henleaze House Business Centre 13 Harbury Road, Henleaze, Bristol, England, BS9 4PN
By purchasing a subscription and using our services, you acknowledge that you have read, understood, and agreed to this Payment and Refund Policy and our Recurring Payments Policy.