Last updated: 10.10.2025
This Payment and Refund Policy outlines the payment terms and conditions for subscription-based services provided by ZENTRY INTERNATIONAL LIMITED (reg.no. 15839067, Henleaze House Business Centre 13 Harbury Road, Henleaze, Bristol, England, BS9 4PN) (“Company,” “we,” “us”). By purchasing a subscription to our services on https://zenskillset.com, you agree to abide by this policy.
1.Subscription Fees and Pricing
1.1 Our services are offered through both subscription plans and one-time purchases, providing users with flexible access options. Users may choose to subscribe to a plan – such as monthly, quarterly, or annual – which grants access to a selection of courses and lessons for the duration of the active subscription period. Subscriptions are set to renew automatically unless cancelled, ensuring continued access without interruption. Full details of available plans, pricing, and included features are provided on our Website and may be updated periodically.
Alternatively, users may purchase individual products or services separately at their full listed price. A one-time purchase grants ongoing, non-expiring access to the specific product acquired, independent of any subscription. This means users can either access content temporarily through a subscription or secure permanent access by purchasing individual items outright, depending on their preferences.
1.2 We reserve the right to modify subscription prices and available services. If changes occur, we will provide a prior notice of at least 1 month to affected users. Changes will take effect at the beginning of the next billing cycle after the notice period ends.
1.3 All prices are listed in the applicable currency and may be subject to taxes or additional fees, depending on your location and applicable regulations.
1.4 We accept payments via major credit and debit cards, including Visa and Mastercard. Transactions may be completed in any of the currencies made available at the time of purchase, which may vary from time to time. All prices displayed on the Website will be shown in the currency selected by the user prior to checkout, ensuring transparency in the total amount payable.
2.Payment Process
2.1 Payments are collected in advance before each billing cycle.
2.2 Subscription fees are automatically charged on a recurring basis (e.g., monthly) based on the selected plan unless canceled by the user before the next billing cycle. For detailed information on recurring payments, please refer to our Recurring Payments Policy.
2.3 All payments are securely processed through third-party payment providers. We do not store or process payment details directly.
2.4 If a payment fails due to insufficient funds, an expired card, or any other issue, we will notify the user. Access to services may be suspended until the outstanding payment is successfully processed. For more details on failed payments, please see our Recurring Payments Policy.
2.5. All transactions that occur on Zenskillset website are processed in a secure manner by a PCI-DSS certified payment processor.
3.Subscription Cancellation
3.1 Users may cancel their subscription at any time via account settings.
3.2 Cancellation is effective immediately and the access to Services will remain active until the end of the current billing period.
3.3 Users will not be charged for future billing periods after cancellation.
3.4 Canceling a subscription does not entitle users to a refund of previously paid fees except under the conditions outlined under point 4 of this policy.
3.5 For specific details regarding cancellation of recurring payments, please refer to our Recurring Payments Policy.
4.Refund Policy
4.1 Subscription fees are generally non-refundable. We do not provide refunds or credits for unused portions of a subscription period.
4.2 In rare cases, refunds may be issued if a user experiences continuous, verifiable technical issues preventing access to the website and services, and the issue is determined to be caused by the Company.
4.3 To request a refund under section 4.2, users must contact customer support at info@zenskillset.com within 7 days of experiencing the issue, providing detailed information and any necessary proof of the problem.
4.4 If a refund is approved, it will be processed within 14 business days via the original payment method.
4.5 Refunds will not be issued for reasons such as lack of usage, accidental purchases, dissatisfaction with course content, or failure to cancel before a billing cycle renews.
5.Billing Disputes
5.1 If you believe you have been incorrectly charged, you must notify us within 30 days of the charge appearing on your billing statement.
5.2 We will review the dispute and, if necessary, provide a resolution within a reasonable timeframe. Any chargeback or reversal of payment without valid cause may result in suspension of account access.
5.3 For specific details regarding billing inquiries related to recurring payments, please refer to our Recurring Payments Policy.
6.Changes to this Policy
6.1 We reserve the right to modify this Payment and Refund Policy at any time. Any changes will be communicated via email or posted on the Website with a 30-day notice before taking effect.
7.Contact Information
If you have any questions regarding this Payment and Refund Policy, please contact us:
Email: info@zenskillset.com
Phone: +447520602770
Mail: Henleaze House Business Centre 13 Harbury Road, Henleaze, Bristol, England, BS9 4PN
By purchasing a subscription and using our services, you acknowledge that you have read, understood, and agreed to this Payment and Refund Policy and our Recurring Payments Policy.